We remain fully operational, with our business continuing to support all of our clients. Given the current situation with COVID-19 (Coronavirus), we continue to monitor and follow Government guidance whist implementing a number of key measures:
- Wherever possible, external meetings to be 'online'
We currently utilise several systems, including Microsoft Teams, which provide both audio and video conferencing from phones, computers, cellular or WiFi connections.
- Visiting site safely
We are continuing to visit sites when required, whilst observing government advice on public transport. PPE has been provided to all our people to use on site, and replacement PPE can be requested at any time.
- Restricted access to offices
In line with the latest Government advice to stay at home, we have restricted access to our offices and advised our people to work from home. Individuals are only permitted to access the offices should there be a specific need that cannot reasonably be met at home. To ensure we are fully COVID compliant, each person has been provided with an ‘office pack’ outlining the safety measures in place. We are also tracking who attends the office and when, so in the event of someone testing positive we can easily take the necessary steps to track and trace within the business.
- Our people working remotely with full system communications
Our IT systems provide a VPN connection for remote access to our network. This enables our people full access to all project emails, documents and file management systems which allows transparency and continuity across the business in the event that cover is required for absence.
- Limiting non-essential interaction and travel
We are following all Government guidelines with respect to non-essential interactions and international travel. We have suspended all business-related international travel, all internal conferences, large meetings, and social events. External visitors are not currently permitted in any of the Henry Riley offices.
- Self-isolation and testing in the event of any symptoms
Our people have been asked to follow Government advice to self-isolate for 10 days and arrange to have a test should they feel symptoms of the Virus, or 10 days if they have recently returned from a country on the quarantine list or live in a household with an infected individual.
- Shadow Support in the event of diagnosis
Each Client Manager has identified another member of the Delivery Team to act as a ‘shadow’ contact should they be absent for any period. They will be briefed on the project status of all project appointments, so we can maintain business continuity on all projects in the case of an absence.
We recognise that regular site attendance across projects is still crucial and a fundamental aspect of our service delivery.
As a national business, we have a natural resilience as our people are spread across multiple office locations nationwide, as well as International locations. In addition, we have a bank of freelance workers, who are well known to us and at our disposal.
We can safely say that since March we have not seen any impact to the continuity of our service, and don’t foresee any future impact, but should the situation change we will notify all clients immediately. Although we believe the actions we have put in place are appropriate for the current levels of risk, they are in constant review.
We will continue to update this page as the global situation progresses.